Cresa, based in the USA, is one of the world’s preeminent commercial real estate brokers, with over 1000 employees in 80+ offices spread across North America, Asia, the Pacific and EMEA. They provide a variety of real-estate-related services to an impressive client list, including big-name brands like Dell EMC and Walt Disney.
Like many modern enterprises, Cresa’s email migration was motivated by their desire to achieve a 100% cloud-based technology stance. They had already consolidated their on-premises Microsoft Exchange data using Dell EMC’s SourceOne, but wanted to transition onwards to Microsoft Office 365.
The vendor dilemma
Having chosen Daymark Solutions Inc. as their migration services partner, the team’s first challenge was to find a suitable vendor to supply the necessary migration solution. They needed some sophisticated technology to handle the complexities of SourceOne’s proprietary archives without losing vital detail and metadata on rehydration.
As it turned out, there were several vendors claiming to be able to do the job. Unfortunately for Cresa, some of those claims were more marketing-spin than truth.
As we did our due diligence, it turned out that a lot of people make a lot of promises, but when push comes to shove, their stuff doesn’t actually work – Gene Glekel, Cresa’s VP of Technology.
With their options rather narrower than expected, the team eventually settled on a vendor claiming to be a leader in intelligent information management and archiving for the Microsoft Cloud. The brand assured Cresa that their products could handle the transition from SourceOne to Office 365.
Confident that a business like this would never oversell their capabilities, Cresa asked Daymark to move ahead with the migration, using this solution.
Little did they know that their challenges had only just begun.
A last-minute let-down
“When it came time to choose a solution, we said, ‘We want to test this ability’,” recalls Gene Glekel, Cresa’s VP of Technology, describing a conversation with their software vendor about two months into the working relationship.
The startling response from the vendor was that the functionality in question would only be ready much later that year. To their significant disappointment and surprise, Cresa and Daymark discovered that the pivotal capabilities that had been discussed time and time again during the project planning phase were not only completely untested, they did not yet exist.