High Speed Upload
The project included an extensive proof of concept which focused on maximising upload rates to the cloud. This aspect was challenging given that bulk imports into Office 365 can be subject to Microsoft throttling, network speeds and many other environmental factors.
Essential configured a multi-threaded TransVault environment such that throughput rates were in line with those of Capita’s live mailbox migrations. This meant that the two constituent parts of the overall email migration – migration of the primary Exchange mailbox and migration of the corresponding archive – were synchronous, and one would not delay progress of the other.
Coping with Complexity
Another challenge in the migration was matching users’ existing archives to their new destination. This became tricky when a user possessed more than one archived mailbox in EAS, a scenario that could occur when an employee moved location, changed their name, or became a permanent member of staff (having previously worked as a contractor).
Essential was able to develop custom scripts for Capita’s specific requirements which solved the problem of matching users’ various sources with their new destination in the cloud.
Getting to Grips with Office 365
Asked about what benefits of their new cloud infrastructure Capita had realised so far, Gates commented, “User acceptance has generally been good – especially as we are still using the familiar Outlook interface.
Mainly, I would say that the new Office 365 service gives us confidence in terms of the speed and reliability of the service, as well as benefiting from the ability to search more mailbox content.”
A Flexible Project Approach
Continued Gates, “Our overall experience of working with Essential was extremely positive. Their approach was to empower our own staff to get hands-on with the project wherever they could, this included organising web sessions with our migrations team in India.
The product had enough flexibility to handle our specific requirements and get us the speeds we were looking for in terms of throughput to Office 365. I would not hesitate in recommending this software, and indeed, Essential, as a service delivery partner, to anyone asked. We will look to use both TransVault and Essential in the future with any customer projects that require email archive migration.”
For more information on migrating from Autonomy archives or any other email archive platform, contact Essential.