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The originator and market leader in email archive migrations, TransVault is continually introducing exciting technologies that enable enterprises to get the maximum value from Microsoft Cloud, without compromising their existing investments in legacy and third-party platforms.

We have the team, the passion and the talent to continually provide new and inspirational solutions to our Partners and their clients around the world.

Hopefully you’ll make a great first impression and we’ll look forward to meeting you to discuss a fulfilling career with TransVault.

Strictly no agency enquiries.  Closing date for applicants are displayed in the job descriptions below.

Service Delivery Consultant

About the Role

The TransVault Services team are the backbone of TransVault’s project delivery.  They deliver projects to the highest standards with a mastery of TransVault products and a clear understanding of how to create the right outcome for their customer.

They continually find ways to grow the Services portfolio and consistently feedback improvement ideas to the product management team.

A Service Delivery Consultant is the day-to-day driving force of project delivery, executing multiple projects at the same time to the highest standards.

Responsibilities will include:

  • Services delivery
    • Update Head of Services with current project statuses and metrics
    • Perform deployment/configuration/pilot phases of new projects
    • Track and chase any support/engineering tickets for services projects
    • Document and share migration knowledge
    • Expand product knowledge in new product lines
    • Deliver full migration projects
    • Develop new processes and procedures to continually improve delivery
  • Partner Management
    • Update partner/clients on project statuses
    • Track migration license usage
    • Communicate with Partner Managers and engineering teams on relevant projects

The key outputs expected from this role include, but are not limited to:

  • Projects delivered on time to quality standards
  • Project handover to Partner/Client upon completion
  • Project reviews/lessons learned
  • Follow services delivery standards
  • Services delivery tracking reporting
  • Feedback of improvements and defects into Head of Services

About the Person

It is expected that a Service Delivery Consultant will have the following qualities:

  • Team player who finds enjoyment and fulfilment in their work
  • Strong organisational ability, structured and flexible as the situation demands
  • Able to work effectively with a globally distributed team
  • Outcome focussed
  • Self-motivated with good time-management and self-scheduling based on priorities
  • Excellent communication skills – both internally and with Partners/suppliers
  • Keen eye for detail
  • Desire to deliver quality products
  • Ability to understand and manage complex technical products/projects
  • Professional and courteous
  • Ability to learn the latest technologies quickly
  • Open minded and flexible
  • Confident to discuss technical issues in pressured conditions
  • Troubleshooting mindset
  • Articulate and able to present a strong, positive image of TransVault

The successful candidate must have these skills and experience:

  • Clear and concise communication skills
  • Ability to knowledge transfer
  • Ability to learn and deliver services using new products as they are included in the
    Services remit
  • Email and general IT products and concepts
  • Good Office 365 and Azure experience
  • Good Microsoft Windows Server and SQL Server experience

The successful candidate would ideally have these, although we will train if necessary:

  • Email archiving
  • Experience delivering TransVault migrations
  • Deeper knowledge of:
    • Azure and Cloud based functions
    • SharePoint
    • Confluence
    • Zendesk

Location:

The ideal candidate will be located in the North America or the UK.  Where based in the UK this can be a work from home role with occasional travel to the Head Office in Clevedon (with more frequent onsite presence during the induction and training period).

Package:

Competitive salary/package – please contact us for information.

To apply for this role, please send your resume to Recruitment@TransVault.com  together with a Covering Letter that explains why you think you have the relevant talent and attitude for the position.

Job Status: Accepting applications, closing date 31st March 2019

Click to apply

Based near Bristol in the South West of England and with locations around the globe, TransVault offers a desirable working environment and quality of life whilst working with sophisticated technology, global commerce and a great team of professionals.

TransVault is an equal opportunities employer and is committed to ensuring that no job applicant or employee receives less favourable treatment on any grounds, including sex, age, marital status, nationality, race, colour, religious beliefs, ethnic and national origins or sexual orientation, in addition, to discrimination against employees on the grounds of disability.