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Careers

TransVault has a clear mission: we believe that organisations excel when they get maximum value from their data, whatever and wherever it is, for the minimum of effort. We craft products and services which make this happen.

We are the market leader in email archive migrations and the originator of that market. We control and process data (and lots of it) – one of the most valuable resources on the planet. Our potential is exciting and vast, and we have the team, the passion and the talent to continually provide new and inspirational solutions to our Partners and their clients around the world.

The roles below is a fantastic opportunity to join our team and be a valued part of that journey. We’re looking for team players and problem slayers. Innovators and stimulators. You’ll get to work with some of the brightest people in the industry and we can even see the beach and the sea from our office. Seriously. None of that City Centre nonsense for us!

To apply for the roles below, email your current CV together with a covering letter that explains why you think you have the relevant talent and attitude.

If you’re successful in making a great first impression we’ll look forward to meeting with you to discuss a fulfilling career with TransVault.

Strictly no agency enquiries.  Closing date for applicants are displayed in the job descriptions below.

Migration Support Specialist

About the Role

TransVault Partner Support, in which the Migration Support Specialist sits, is the vital component of the award-winning TransVault Partner support structure.

The Migration Support Specialist is a key contact for Partners, ensuring that all Partners receive the support they need throughout their Migration projects, to self-sufficiently support their clients. The Migration Support Specialist will reactively respond to Partner’s technical ‘in project’ issues, mentoring them to resolve issues and liaising with the Engineering and Product Management teams where necessary to ensure any product changes are implemented and released back out to the Partner network.

In addition to the reactive Technical Support duties, the Migration Support Specialist will also have the opportunity to progress proactive tasks, such as ad hoc Improvement Action projects, produce new Partner facing documentation & processes and actively run Client’s Migrations, under the guise of TransVault Services.

This role requires a candidate with excellent interpersonal skills and technical knowledge, with the ability to both react swiftly and decisively to technical issues, troubleshooting appropriately, and to manage their time to progress proactive projects.

Responsibilities will include:

  1. Ensuring Partners receive a high level of Technical support, providing guidance which enables Partners to resolve their issues whilst learning new knowledge and skills
  2. To progress various Improvement Action projects, for the benefit of the local team and wider business
  3. The creation of Knowledge Base articles/How To Guides, improving the quality and quantity of resources available to Partners
  4. The day to day running of individual TransVault Services Migrations Projects, on a rota basis, working with the Director of Services

About the Person

It is expected that the Migration Support Specialist will have the following qualities:

• Professional & courteous to Partners and Clients
• Client Focused and Empathetic, always putting the Partner first
• Imaginative and creative to combat technical issues, with a proven track record of problem solving
• Must be comfortable problem solving in Microsoft server environments & applications (e.g. Exchange, SQL server, Windows 2003 and above) though specialist knowledge of specific MS products isn’t a prerequisite.
• A strong team player, comfortable in sharing knowledge with colleagues, particularly in remote offices
• Able to work in isolation
• Proactive and able to time manage and self-schedule based on priorities
• Comfortable acting as a subject matter expert (SME) internally & externally
• Confident in dealing with and resolving conflict in impassioned situations
• Previously have worked in a Customer/Partner-facing role, either in consulting or support

The ideal candidate will have some knowledge of TransVault and Microsoft products, Email and/or general IT products and concepts, be process-driven and self-motivating and an excellent team player.

This role involves close co-operation with a number of different teams and will also require good time management skills to ensure that conflicting priorities are correctly managed.

Please send Cover Letter and Resume to Recruitment@TransVault.com

Job Status: Accepting applications, closing date 31st August 2018

Technical Pre Sales Engineer

Location – Within USA or Canada

About the Role

In preparation for continued growth, TransVault is recruiting for a PSE to support the sales teams and be responsible for on-boarding new strategic partners and their early customer projects.

The role of the PSE is a critical one for the continued success of the business.  As PSE you will be responsible for helping prospects, end-user customers and new partners plan, scope and deliver email archive migrations.  You will need to be a very strong communicator and presenter and just as comfortable on the phone as face to face helping your audience understand migration requirements, environments and processes needed for a successful POC through to a full delivery project and handover.

Your role will interface into engineering, support, product marketing and of course sales to help continually improve process and experience.

You will also be expected to attend industry events, collect and contribute knowledge of our markets and technologies.  At present, our technical services team are focussed on assisting partner engineers on projects.  In this new position, you will be able to set a foundation for technical standards portrayed to new prospective partner organisations.

Role Objective

  • To help on-board new partners
    • Evangelise the technical leadership of TransVault software
    • Guide new partners through the process of accessing all TransVault partner support assets
    • Liaise with and support our Strategic Alliances and Marketing teams
  • Assist with customer POC’s
    • Technical support to prospects, partners and EUs
    • Helping partners and their customers understand migration requirements and processes
    • Supporting the build of statement of works and implementation plans
  • Support the close of USA sales opportunities
    • Focus on achieving or exceeding forecasted revenue quotas
    • First point of contact for inbound leads
    • Helping your new partners to win deals
    • Support international events and customers, travelling as appropriate

Desired Background & Experience

  • 10 years industry experience
  • At least 5 years pre sales experience
    • Partner on-boarding and enablement
    • Evidence of supporting deal closure
    • Customer support background an advantage
  • Deep solid knowledge of;
    • Email migrations
    • Cloud managed services
    • Storage systems and archive platforms
      • Experience or knowledge of Symantec EV would be an advantage
    • Microsoft product suite
      • Particular knowledge of MS O365 is essential
    • Experience of SQL Server-based applications
    • Experience of process management and document design

Qualifications

  • Ideally candidates will be technically certified on email archive systems
  • Proven familiarity and skills with Microsoft Exchange and Office 365, and Microsoft accreditations
  • A project management qualification would be an advantage

Additional Attributes:

  • Must have a passion for customer success
  • Person must have exceptionally high levels of integrity and professionalism
  • Recognises that 50% of this role is about projecting and imbuing confidence
  • Strong team player equally comfortable working independently
  • Comfortable taking ownership and demonstrating leadership
  • Individual committed to self-improvement
  • Commercially astute

Remuneration

  • Basic pay t.b.a. + shared commission
  • In the USA, this is a 1099 Contracting role
  • Based in home office
  • 15 days annual leave

Please send Cover Letter and Resume to Recruitment@TransVault.com

Job Status: Accepting applications, closing date 31st August 2018

Based near Bristol in the South West of England and with locations around the globe, TransVault Software offers a desirable working environment and quality of life whilst working with leading-edge technology, global commerce and a great team of professionals.

TransVault is an equal opportunities employer and is committed to ensuring that no job applicant or employee receives less favorable treatment on any grounds, including sex, age, marital status, nationality, race, colour, religious beliefs, ethnic and national origins or sexual orientation, in addition, to discriminating against employees on the grounds of disability.