Office 365 is a capable and robust communications and collaboration platform. Microsoft has assembled a wide collection of features and functions that can satisfy a range of corporate requirements for email, voice, desktop productivity and collaboration that has proven to be highly successful, as demonstrated by the significant growth in users of the platform
The paper includes data from an in-depth survey that Osterman Research conducted in October 2018. We surveyed 124 organizations with a median of 1,400 employees to understand the problems they face in managing Office 365, additional capabilities they would like to have, and other relevant information about their Office 365 environments. The data from the survey will be published in a separate survey report following publication of this white paper.